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Quick Info
- Secure cloud hosting
- Secure authentication
- 1.0.0
- Nov 14, 2025
Helpscout
Read and answer customer support emails
What can this MCP do?
Access Conversation History
View every message from a specific conversation, providing a complete chronological record of your discussion.
Delete Conversation Permanently
Completely remove a conversation from your records. Once deleted, it's gone forever and cannot be recovered.
Find All Conversations
Quickly find any conversation across all statuses, including active, pending, and closed. This ensures you get comprehensive results and avoids missing important information.
Find Customer Conversations
Efficiently locate specific customer conversations. Filter your search by inbox and conversation status (active, pending, closed, or spam) for precise results.
Get Chat Summary & Customer
Quickly get an overview of the conversation and identify the customer. This is a crucial first step before you can reply to the chat.
Get Current System Time
Get the exact current time from the server, useful for finding information based on when events occurred.
Get My Profile
Quickly access your own profile details. This tool provides the necessary information, including your unique ID, which is essential before you can respond to any customer conversations.
Locate Customer Inboxes
Quickly find and identify the correct customer service inbox by name, setting you up to search through its conversations.
Powerful Search & Organize
Quickly find specific customer conversations using powerful, precise search options. Easily pinpoint details across all your customer interactions and organized customer groups.
Send Conversation Reply
Add your message to an ongoing customer conversation.
Send New Customer Message
Send a new, direct message to a customer to start a fresh conversation with them.
View All Mailboxes
Get a complete list of all your available mailboxes. This helps you quickly find a specific inbox or see all the options you have.
How It Works
1. Install the MCP
Install Helpscout from your Simtheory workspace with one click.
2. Connect Your Account
Securely authorize access to your Helpscout account.
3. Start Using
Your AI can now interact with Helpscout on your behalf.
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