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Quick Info

  • Secure cloud hosting
  • Secure authentication
  • 1.0.0
  • Oct 16, 2025

Helpscout

By: Helpscout Team Productivity

Read and answer customer support emails

What can this MCP do?

Find Customer Conversations

Quickly locate specific customer conversations within your inboxes. Filter your search by status (active, pending, closed, or spam) to find exactly what you're looking for.

Find Your Inbox

Quickly find and identify the correct inbox by name, such as your 'Support' or 'Sales' mailbox, before you start searching for conversations.

Get Chat Overview

Get a quick summary of the current conversation, including identifying the customer. This step is necessary before you can send a reply.

My Agent Profile

Get your agent profile details, including your unique ID. This is a necessary step before you can reply to customer conversations.

Permanently Delete Conversation

Completely remove a conversation from your Helpscout history. This action cannot be undone, so please proceed with caution.

Reply to Conversation

Send a message or update to an existing customer conversation thread.

Search All Conversations

Easily locate conversations across all statuses. This tool automatically checks active, pending, and closed messages, preventing 'no result' frustrations and ensuring you find what you need.

See Server Time Now

Quickly view the exact time on the server. This helps you understand when events happened or for precise time-based searches.

Smart Search & Organize

Quickly find any conversation you need with powerful filters. Pinpoint specific interactions and organize results by customer for efficient management.

Start New Customer Chat

Quickly start a new chat conversation with a customer.

View All Inboxes

Get a complete list of all your available inboxes. Perfect for an overview or to start a new inbox-specific search.

View Conversation History

See every message exchanged within a specific conversation thread.

How It Works

1. Install the MCP

Install Helpscout from your Simtheory workspace with one click.

2. Connect Your Account

Securely authorize access to your Helpscout account.

3. Start Using

Your AI can now interact with Helpscout on your behalf.

Ready to use Helpscout MCP Server?

Sign up for Simtheory and install this MCP directly into your workspace to start leveraging its capabilities.

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