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Quick Info
- Secure cloud hosting
- Secure authentication
- 1.0.0
- Feb 25, 2026
Helpscout
Read and answer customer support emails
What can this MCP do?
Current Server Time
Get the current official time from our servers. This ensures your searches and tasks that depend on precise timing are always accurate.
Find Customer Conversations
Locate specific customer conversations within your Helpscout inboxes. Filter results by their status, such as active, pending, closed, or spam, to quickly find what you need.
Find My Agent ID
Get your unique agent ID and profile details, which are essential before you can reply to customer conversations.
Find Your Helpscout Inboxes
Need to find a specific Helpscout inbox? Use this tool to quickly list all your available inboxes or search for one by name. It's the essential first step before you can search for conversations within a particular inbox.
Get Customer & Conversation Info
See a quick summary of the current conversation and identify the main customer. This step is essential to confirm the customer's identity before you can send them a reply.
Permanently Remove Conversation
Need to completely remove a conversation? This tool allows you to permanently delete an entire conversation and all its messages. Please note, this action cannot be undone.
Powerful Search & Organize
Quickly find specific customer conversations using powerful and precise search filters. Easily organize and view conversations by customer or company.
Reply to Customer Conversation
Send a message to an ongoing customer conversation. Quickly add your reply to an existing chat within Helpscout.
Search All Conversations
Never miss a customer conversation. This tool searches simultaneously across active, pending, and closed conversations, ensuring you always find what you're looking for without missing results.
See Full Conversation
View the entire history of messages in any conversation.
Start Customer Conversation
Proactively begin a new message thread to contact and communicate with any customer.
View All Helpscout Inboxes
Quickly see a complete list of all the Helpscout inboxes you have access to. This helps you get an overview or find a specific inbox to work with.
How It Works
1. Install the MCP
Install Helpscout from your Simtheory workspace with one click.
2. Connect Your Account
Securely authorize access to your Helpscout account.
3. Start Using
Your AI can now interact with Helpscout on your behalf.
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Sign up for Simtheory and install this MCP directly into your workspace to start leveraging its capabilities.
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