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Quick Info
- Secure cloud hosting
- Secure authentication
- 1.0.0
- Jan 06, 2026
Helpscout
Read and answer customer support emails
What can this MCP do?
Access Conversation Summary
Get a quick overview of the customer's chat and their unique ID. This is essential for identifying the customer correctly before you can send a reply.
Find Helpscout Conversations
Search for specific customer support conversations within your Helpscout inboxes. You can filter results by their current status, such as active, pending, or closed, to quickly find what you're looking for.
Locate Helpscout Inboxes
Easily find and list all your Helpscout inboxes by name. This helps you quickly locate the right place to search for specific customer conversations.
Permanently Delete Conversation
Remove a conversation from your records forever. This action is irreversible, meaning the conversation cannot be recovered once deleted. Please proceed with caution.
Reply to Customer Conversation
Add a new message to an existing customer conversation. Easily continue discussions or provide updates to your customers.
Search All Your Conversations
Quickly find any conversation you're looking for, no matter its status. This tool automatically searches through your active, pending, and closed conversations, ensuring you always get comprehensive results and never miss what you need.
Show All Team Inboxes
Get a full overview of all the shared inboxes on your Helpscout account. Perfect for quickly finding a specific inbox or seeing everything at a glance.
Smart Conversation Search
Quickly find the exact customer conversations you need. Use advanced filters to pinpoint details or search within specific customer organizations.
Start New Customer Chat
Start a fresh conversation with any customer. Use this to proactively initiate a new support chat or send the first message directly to a customer.
Sync Search Times
Makes sure all your time-based searches and filters are perfectly accurate by fetching the exact current system time.
View Conversation Threads
See every message and its replies within a conversation, providing the complete discussion history.
Your Agent Profile
Quickly view your own agent profile and find your unique user ID. This is a crucial step required before you can send replies to customer conversations.
How It Works
1. Install the MCP
Install Helpscout from your Simtheory workspace with one click.
2. Connect Your Account
Securely authorize access to your Helpscout account.
3. Start Using
Your AI can now interact with Helpscout on your behalf.
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